Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Returns & Refunds

We only accept returns for wrong items (different from what you ordered) — contact us within 7 days with your order number and a photo. and we will ship replacement for free.

For change of mind returns, a 25% restocking fee applies to cover shipping, payment processing, and platform costs. Item must be unused and in original packaging. Please order carefully — we do not accept returns for unwanted or extra items ordered by mistake. Check Description carefully before order and always contact us for any Information.

Orders canceled before shipment are subject to a 7–8% deduction, as this amount is retained by the payment processor and sales platform. This charge is outside our control and is non-refundable.

To start a return, you can contact via contact us page or email us mashaldesigns16@gmail.com  or message at our WhatsApp +1 226-887-6619
 Please note that returns will need to be sent to the following address: Address Given at Time of Return. “Customers are responsible for return shipping costs.”

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can ship free replacement. 

Exceptions / non-returnable items
Unfortunately we can not return used items.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, and in its original packaging. Change of mind returns, a 25% restock fee applies

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.